Refund policy
LOST SHIPMENTS
Lost in transit? If tracking shows your order hasn't arrived, email us at hello@dormestudio.com and we'll open an investigation with the carrier right away. If your package can't be recovered, we'll send a free replacement so you get what you ordered.
To make sure your order reaches you, please double-check your shipping address at checkout. We're unable to cover packages lost due to an incorrect or incomplete address.
SHIPPING
Free shipping on all orders.
Orders are processed within 1 to 5 business days, then shipped with delivery in 5 to 8 business days. Most orders arrive within 2 weeks of purchase.
RETURNS & REFUNDS
30-day returns. You have 30 days from delivery to request a return. Items should be unused, unwashed, with tags attached and in their original packaging, with proof of purchase.
To start a return, email us at hello@dormestudio.com and we'll send return instructions and the return address. Please wait for approval before sending anything back so we can make sure it reaches the right place. Return shipping costs are the customer's responsibility.
Once your return arrives and passes inspection, we'll refund your original payment method within 2 to 8 business days. Processing times may vary depending on your bank.
Items not eligible for return: for hygiene and safety reasons, insert pillows, comforters, duvet inserts, quilts, final-sale items, and gift cards are final sale.
DAMAGED OR INCORRECT ITEMS
We take great care packing every order. If yours arrives damaged, defective, or incorrect, email hello@dormestudio.com within 7 days of delivery with your order number, a photo of the issue, and a quick description. We'll make it right with a replacement or refund.
If your order hasn't arrived within 60 days of shipment and your address was correct, you can choose a full refund or a reshipment.
EXCHANGES
Want a different item? Return your original order for a refund and place a new order once your return is approved. Exchanges depend on availability.
ORDER CANCELLATIONS
Need to cancel? Email us within 24 hours of your order and we'll take care of it. After 24 hours your order is already in processing and can't be canceled.
CONTACT
Questions? Email hello@dormestudio.com and we'll reply within 1-2 business days.