Shipping Policy
Processing Times
Orders are typically processed within 1 to 3 business days. During busy periods, processing may occasionally take up to 5 business days. Processing includes checking, packing and preparing your order for shipment.
Standard Shipping Times
Once shipped, most orders arrive in about a week, and delivery can take up to 8 business days. Remote areas may take slightly longer.
Orders may occasionally be delayed if:
- The shipping address is incomplete or incorrect
- A product is temporarily out of stock
- The order is shipping to a remote area
- Customs has placed a hold on the order
Order Tracking
Every order includes tracking. Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow its journey to you.
Delivered Packages
Once a shipment is confirmed as delivered by the carrier, responsibility for the package transfers to the recipient. While we always want your experience with DORMÉ Studio to be exceptional, we are unable to assume liability for packages that are lost, stolen or missing after delivery has been confirmed.
Duties & Imports
Orders to the United States ship with duties prepaid, so there’s nothing extra to pay on delivery. For all other countries, customs rules differ, and any duties or taxes charged by your local customs authority are the customer’s responsibility. DORMÉ Studio is not liable for a customs authority’s decision to hold an order or apply duties.
Shipping to India
Due to current import restrictions, orders shipping to India include a $30 shipping fee and may experience customs delays. Any duties or fees charged by Indian customs are the customer’s responsibility. If you run into any issues with delivery, contact us and we’ll do our best to help.
Additional Help
If you need help with anything, reach out through our contact form or email us at hello@dormestudio.com. You can also find answers on our FAQ page and in our Returns Policy.
