Returns Policy
LOST SHIPMENTS
Lost in transit? If tracking shows your order hasn't arrived, email us at hello@dormestudio.com and we'll open an investigation with the carrier right away. If your package is confirmed lost and can't be recovered, we'll send a free replacement or provide a refund.
To make sure your order reaches you, please double-check your shipping address at checkout. We're unable to cover packages lost or undeliverable due to an incorrect or incomplete address.
RETURNS & REFUNDS
30-day returns. You have 30 days from delivery to request a return. Items should be unused, unwashed, with tags attached and in their original packaging, with proof of purchase.
To start a return, email us at hello@dormestudio.com with your order number and we'll send return instructions and the return address. Please wait for approval before sending anything back so we can make sure it reaches the correct return facility.
For customers in Canada and the United States, we offer a prepaid return shipping label for a flat fee of $14.95 USD, which will be deducted from your refund. This fee is waived if you choose store credit instead of a refund to your original payment method.
Customers outside Canada and the United States are responsible for arranging and paying for return shipping. We recommend using a tracked shipping service.
If you received a damaged, defective, or incorrect item, return shipping is complimentary.
Once your return arrives and passes inspection, we'll refund your original payment method within 2 to 5 business days, or issue store credit within 1 to 2 business days. Processing times may vary depending on your bank.
If you paid with Sezzle, your refund is processed through Sezzle, and your payment plan is adjusted to reflect the refunded amount.
Duvet inserts: unopened inserts in their original sealed packaging can be returned within 30 days of delivery. Return shipping for inserts is the customer's responsibility for all locations, and the prepaid return label option does not apply. For hygiene and safety reasons, opened inserts are final sale.
Free gifts included with a promotion are yours to keep. If you return the item that qualified you for the gift, the gift’s full retail value at the time of purchase will be deducted from your refund or store credit.
Free gifts are not eligible for a refund or exchange on their own.
Items not eligible for return: for hygiene and safety reasons, insert pillows, comforters, quilts, opened duvet inserts, final-sale items, and gift cards are final sale.
DAMAGED OR INCORRECT ITEMS
We take great care packing every order. If yours arrives damaged, defective, or incorrect, email hello@dormestudio.com within 7 days of delivery with your order number, a photo of the issue, and a quick description. We'll make it right with a replacement or refund.
If a return is required, we'll provide a complimentary prepaid return shipping label.
If your order hasn't arrived within 60 days of shipment and your address was correct, you can choose a full refund or a reshipment.
EXCHANGES
We don't hold reverse inventory, so exchanges work as a return followed by a new order rather than a direct swap. Return your original item for a refund or store credit, then place a new order once your return is approved. Choosing store credit waives the $14.95 return label fee, so if you're exchanging for a different size, color, or item, that's the more cost-effective route. Exchanges depend on availability, and standard return conditions apply.
Not sure about sizing? Check the size guide on each product page before ordering to avoid a return altogether.
ORDER CANCELLATIONS
Need to cancel? Email us within 24 hours of placing your order and we'll do our best to take care of it. Once your order has entered processing or has shipped, it may no longer be possible to cancel or modify it.
CONTACT
Questions? Email hello@dormestudio.com and we'll reply within 1-2 business days.
